About

FAQ

• Where is the store based?

  Caldwell, ID

• Do you accept orders placed outside of the US?

  I sure do! Though shipping usually takes a little longer. :)

  International customers are responsible for all VAT and customs charges relating to their purchase. Please indicate any special international shipping or customs instructions at time of checkout.

• How long will it take to receive my order?

  Processing your order will take 1-2 weeks from the day you place it. Once shipped, most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

• Why does it take so long to get my art?

  Depending on the complexity of the work you ordered, it can take considerable time to complete.

  Custom commissions are begun after receipt of payment. Original artwork ships within a few days to a week of placing your order. Giclee prints must undergo a particular varnishing process which must be allowed to dry prior to shipping.

  I may also be working on more than one commission at a time, and I prioritize these on a "first come, first served" basis.

• Do you take commissions?

  Absolutely! I love painting space and will happily take commissions for anything you might want.

  I also draw and paint portraiture in pencils, charcoal, oils, and acrylics. If you'd like to commission a portrait of someone you love or even someone you admire, just let me know!

• Can I see some of your other work?

  A partial portfolio is available online at http://phaedrapaints.com/portfolio/. I add new art pretty regularly, so check back from time to time to see what's new.

  You can also check out my hand-illuminated natal charts at www.mystickphysick.com.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.